Rubbish Removal Highbury Privacy Policy

This Privacy Policy explains how Rubbish Removal Highbury collects, uses, stores, and protects personal data relating to our rubbish removal and associated services. It also sets out your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Rubbish Removal Highbury customers and prospective customers within our service area.

Who We Are

Rubbish Removal Highbury is a rubbish and waste removal service provider operating in the Highbury area and surrounding locations. For the purposes of data protection laws, we act as the data controller in relation to the personal data we collect and process about our customers, prospective customers, and website visitors.

Personal Data We Collect

We only collect personal data that is necessary to provide and manage our services. The types of personal data we may collect include:

Identification and contact details: your name, address, email address, telephone number, and any other contact information you provide to us.

Service details: information about the property where rubbish is to be collected, access instructions, preferred dates and times for collection, and details of the type and quantity of waste.

Payment and billing information: billing address, payment method details processed through secure payment processors, payment history, and records of invoices and receipts. We do not store full card details when payment is made via a third party payment processor.

Communication records: information contained in emails, phone calls, text messages, and any other communications with us, including enquiries, quotes, bookings, feedback, and complaints.

Technical and usage data: when you visit our website, we may collect technical data such as your IP address, browser type and version, device information, and information about how you use our website, such as pages viewed and time spent on pages. This may include the use of cookies or similar technologies where permitted by law.

Marketing preferences: your preferences about whether and how you would like to receive marketing communications from us.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, email, online form, or other means to request information, obtain a quote, or book a service. We may also collect data when you visit our website or interact with our social media pages, to the extent permitted by the relevant platform settings and privacy terms.

In some cases, we may receive information from third parties, such as payment processors or online marketplaces that you use to place an order with us, where this is necessary to complete your booking and provide our services.

Lawful Bases for Processing

We process your personal data only where we have a lawful basis to do so under data protection laws. The main lawful bases we rely on are:

Performance of a contract: we process your personal data to provide our services to you, including handling enquiries, providing quotes, confirming bookings, carrying out rubbish removal, issuing invoices, and managing payments.

Legitimate interests: we may process your data where it is necessary for our legitimate business interests and those interests are not overridden by your rights. This includes managing and improving our services, responding to queries and complaints, keeping records of our interactions, and promoting our services to existing customers or individuals who have previously expressed an interest in our services.

Legal obligations: we may process your personal data where necessary to comply with laws and regulations, for example in relation to waste transfer notes, taxation, accounting, and record-keeping requirements.

Consent: where required by law, we will obtain your consent before sending you certain types of marketing communications or using optional cookies or similar technologies. Where processing is based on your consent, you can withdraw your consent at any time as described in the Your Rights section below.

How We Use Your Personal Data

We use your personal data for the following purposes:

To respond to enquiries and provide quotes for our services.

To set up, manage, and fulfil bookings for rubbish removal and related services.

To communicate with you about your booking, including confirmations, reminders, and updates.

To process payments, issue invoices, and maintain financial and accounting records.

To manage customer relationships, handle feedback and complaints, and provide customer support.

To operate, manage, and improve our website and services, including monitoring usage and understanding how customers interact with our content.

To comply with legal and regulatory requirements, including record-keeping and tax obligations.

To send you marketing communications about our services where this is permitted by law and in line with your marketing preferences.

Data Retention

We keep your personal data only for as long as it is reasonably necessary for the purposes described in this Privacy Policy, and to comply with our legal and regulatory obligations.

In general, we retain customer and booking records for the duration of our relationship with you and for a period afterwards in line with applicable limitation periods for legal claims and statutory record-keeping requirements. This may typically be up to six years after your last interaction with us, although some records may be kept for longer where required by law.

Technical data collected through our website may be retained for shorter periods, usually only for as long as necessary for analytics, security, and performance purposes.

When personal data is no longer required, we will securely delete or anonymise it.

Data Sharing and Processors

We do not sell your personal data. We may share your data with trusted third parties, known as processors, who provide services to us and process personal data on our behalf. These may include:

Payment processors that handle card and other electronic payments.

IT and hosting providers that support our website, email, and data storage systems.

Customer management and communication tools used to manage enquiries, bookings, and customer communications.

Professional advisers, such as accountants or legal advisers, where necessary for our business operations.

All processors are required to keep your data confidential, use it only for the purposes we specify, and protect it with appropriate security measures.

We may also share personal data where required by law, for example with government authorities, regulators, law enforcement, or to protect our rights, property, or safety or that of others.

International Transfers

Where we use service providers that are located outside the United Kingdom or the European Economic Area, or that store data on servers in other countries, we will take appropriate steps to ensure that your personal data is given an equivalent level of protection. This may include using standard contractual clauses or ensuring that the country has been deemed to provide an adequate level of data protection by the relevant authorities.

Data Security

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, destruction, or damage. These measures include controlled access to records, secure systems for storing and transmitting data, and periodic review of our data handling practices. While we take all reasonable steps to protect your personal data, no system can be completely secure and we cannot guarantee absolute security.

Your Data Protection Rights

Under data protection laws, you have a number of rights in relation to your personal data. These include:

Right of access: you can request confirmation that we process your personal data and obtain a copy of the personal data we hold about you.

Right to rectification: you can request that inaccurate or incomplete personal data is corrected or updated.

Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing: you can ask us to restrict how we process your data in certain situations, such as while we are verifying the accuracy of the data or assessing an objection.

Right to data portability: where processing is based on consent or a contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller where technically feasible.

Right to object: you can object to processing that is based on our legitimate interests, including profiling, and you can always object to direct marketing communications.

Right to withdraw consent: where we rely on your consent to process your data, you can withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.

To exercise any of these rights, please contact us using the contact details set out in this Privacy Policy. We may need to verify your identity before responding to your request.

Complaints

If you have concerns about how we handle your personal data, we would encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the Information Commissioners Office or any relevant supervisory authority in your country of residence or place of work.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be effective when we publish the updated version. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.